Bedømmelse af Elba Lanzarote Royal Village Resort

Gæstebedømmelse
TripAdvisor
Her ser du vores egne Apollogæsters bedømmelser af hotellet.
8,1 ud af 10 baseret på 47 Anmeldelser
Samlet bedømmelse
 
8,1 / 10
Rengøring
 
7,6 / 10
Korrekt online beskrivelse
 
7,7 / 10
Er dine forventninger indfriet
 
7,6 / 10
Faciliteter
 
8,0 / 10
Mad og drikke
 
7,5 / 10
Værelse/lejlighed
 
8,4 / 10
Service
 
7,8 / 10

Seneste anmeldelse


10 ud af 10

+
Der var meget rent over det hele , venligt, smilende og hjælpsomt personale
-

Bekræftet køb : 2020-03-20


5 ud af 10

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???????
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Syntes generelt det er upassende at sende sådan et spørgeskema ud, vel vidende fra Apollo’s side at vi har været spærret inde i denne corona tid. Bestemt ikke den ferie vi så frem til, kun ekstremt glade for at være hjemme igen.

Bekræftet køb : 2020-03-20


7 ud af 10

+
Boligen og pool området ved afsluttet renovering!
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Bekræftet køb : 2020-03-13


6 ud af 10

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Flot hotel og sødt restaurantpersonale. Lækker buffet i restauranten.
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Stort poolområde var under renovering, så det var ikke specielt småbørnsvenligt i perioden, og mange aktiviteter var desværre aflyst. Personalet i receptionen var ikke så imødekommende eller informative. La Nonna-restauranten, som vi fik en gratis aftensmad på, var ikke gearet til børn, så en ellers dejlig madoplevelse blev en smule stressende.

Bekræftet køb : 2020-03-13


10 ud af 10

+
-

Bekræftet køb : 2020-03-06


10 ud af 10

+
Underholdning hver aften Og vores suite med dejlig stor terrasse.
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Let frokostmad til dem på halvpension (Det mest til dem med all inclusive )

Bekræftet køb : 2020-02-28


7 ud af 10

+
-

Bekræftet køb : 2020-02-14


10 ud af 10

+
-

Bekræftet køb : 2020-02-14


7 ud af 10

+
Fine egne hytter, fint poolområde
-
Opvask af service, som ofte var beskidt. Aftensmaden var noget ensformig og manglede lækre grønsager

Bekræftet køb : 2020-02-07


10 ud af 10

+
-

Bekræftet køb : 2020-02-07


Anmeldelserne er baseret på individuelle rejsendes indlæg på TripAdvisor (brugerside med rejser og hoteller). Disse personer kan have rejst med en anden arrangør eller individuelt. Apollo tager ikke ansvar for indhold eller udtalelser.


Gennemsnitlig bedømmelse

  • 4,5/5 Søvnkvalitet
  • 4/5 Sted
  • 4,5/5 Værelser
  • 4,5/5 Service
  • 4/5 Værdi
  • 4,5/5 Renlighed

0% af gæsterne anbefaler

2567 bedømmelser
Meget godt
 
1346
Godt
 
729
Middel
 
285
Mindre godt
 
122
Dårligt
 
85

5 nyeste bedømmelser

19-05-2022

af Paul H Newcastle upon Tyne, Storbritannien

5 songs on repeat all week

Food was ok for me but my wife is vegan and very very little choice, accommodation was good staff pretty friendly however when I mentioned to front desk about the music being piped through the resort (approx 5 songs on repeat all day every day for the full week we were there) they did nothing but agree and say they knew about it, seriously try listening to 5 songs on repeat and see how long you last maybe if it was piped into the managers office they might have done something about it.

 
19-05-2022

af P9221QHmarcias

Better places to stay

Hotel & rooms immaculately clean, most staff extremely friendly with great service. One particular bar member male extremely rude in the adults only bar. Note all inclusive stops on your check out day at 12 - we were questioned while we were staying there (hadn't even checked out!) and accused of having extra food! If you are a couple adults area is better, however pool and subbed area small so you have to be there early to get a space! And bungalows all look the same in either part. Hotel set back from the main resort. We can only compare with Barcelo who we find to be a much better brand. Hospitality rooms were not good. First stay here, will be our last!

 
19-05-2022

af Freedom745241

Amazing

We have not stayed here before & was our first all inclusive, adults only experience. It was fantastic. Nothing was too much trouble for the staff, particular thanks to Silvia & Ana Paula. The food was beyond our expectations & a great variety. The hotel was spotlessly clean at all times. We would recommend that you book this hotel when in Lanzarote

 
18-05-2022

af Javlaar Bristol, Storbritannien

A well rounded, relaxing break with some great team members

I tend to look at Trip Advisor and filter out 1* and 5* reviews and look for "honest" feedback in the middle of the road. Whilst I would happily write a 5* feedback for the Elba hotel I'll explain why I've dropped a star; We arrived Sunday 8th at approx 930pm, it was past 1015pm when we were finally checked in (and with a 3 and 1 year old, this was frustrating). There was a buffet available, but not until 11pm so we ended up having to stay up later to get food. The room was lovely, spacious and clean - although on Monday morning I did find a dead cockroach on the floor in the bedroom, but I'm well travelled and accepted this as a one off (it was). Throughout the week, we had a great time, the hotel staff couldn't do enough for us and during the day we had great fun (baby pool, salt and chlorine pools, water polo with Ramone!), the evenings were equally entertaining for the children with a mini disco every night becoming the highlight for our two girls. We did have one issue with a slide in the pool - I took my non swimming 3 year old up to slide down (we'd already done 3 times) and the female lifeguard started shouting at me in Spanish (very aggressively). She then pushed past me (holding my daughter) and pointed to a sign that said 1 person per slide. I tried highlighting my girl cannot swim (and pool was 1m + deep) but she just shouted louder and became more aggressive. She then also ignored / turned away from me everytime she saw me for the rest of the holiday - no problem with other lifeguards, just this one. The restaurant was on par with any other All Inclusive hotel I've stayed out - food always between a 4-7 (out of 10). Rarely awful but never amazing. Not a criticism, just trying to please masses across long periods of time. We did go to the "steakhouse" on Saturday night - unfortunately only one steak on offer (for min 2 persons), I had a burger and the grease I poured off could have filled a shot glass - my wife's food was fatty chicken (how!), and the kids had "Lanzarote Eggs" which was two fried eggs with chips... We did walk out after 10 minutes of the food being delivered and went back to the main restaurant! Drinks - 75% of menu is included, "premium" is always an extra at AI resorts (think 5 YO whisky is inc, 12 YO is premium). The person below complaining about €5 for Irish Coffee.... you can get a Coffee with non branded "Baileys" included. If you want actual "Baileys" that's the extra. The barstaff did everything they could to give you what you wanted. The last issue we had was coming to check out - we were told to leave til the day before we departed to extend our room - we duly went to reception and whilst serving another customer, one of the reception staff shouted "what do you want"... "book/extend our room for tomorrow (€30)"... "not possible" and proceeded to ignore me. a couple of shouty back and forths I clearly stated "what do I do with my two toddlers for 6 hours after checkout then"... to not much response. Eventually a different colleague came across, apologised, offered an option of a "hospitality suite" where we could shower, alongside leaving our luggage in reception. We duly did this - not great, but a fallback option. Overall - I would recommend Elba in Lanzarote and really enjoyed the experience, just a few minor staff (reception, lifeguard and chef) that need improving to make this 5*.

 
17-05-2022

af 371lukeg

Great Couples Holiday

Decided to travel here in August for a Birthday. Arrived early and was allowed to go straight to our room although check in time was later in the day, check in was smooth and quick. The hotel was spotless and felt grand which was also well complimented by the friendly staff at reception. We much prefer the suite style rooms everyone is presented with and it was very spacious and clean as well as offering fresh bottles of water each day and coffee. As it was a birthday we were also presented with a bottle of Cava on the house from the hotel without request. The food was fantastic, there was much to offer for breakfast. The only down side was the evening, didn't feel there was enough variety each night we had been however the food was still up to a great standard as well as the lunch. We were offered a free meal in the restaurant and this was nice but it's nothing special. We had decided to go all inclusive which was fantastic, all bars offered most drinks ( bar a few cocktails ) and there were never any huge queues getting in our way. The entertainment staff were also really friendly. The pools were also well managed and it was always easy to get a space near the bar which enabled us to also be near the pool, the only downside is the salt pool which we would of preferred to have been chlorine however this was not anything that caused an issue. In terms of location, the hotel is a 10/15 minute walk from the Playa Blanca centre, it's an easy walk and you can also get a 2 minute taxi or electronic scooter there. The centre itself has plenty of designer shops, places to eat as well as nice beaches and bars. The water park is also a three minute walk from the Hotel. Overall we would happily come here again.