Bedømmelse af Elba Lanzarote Royal Village Resort

af 381carstenb København, Danmark

IKKE et 4+ som TUI skriver.

Ved ankomst til vores comfort family suite var terassen ikke rengjort. Puder var ulækre (se billederne). Family suite har TUI taget med fiskeøje objektiv så det hele ser noget større ud end det var. Rengøring var elendig. Der var 3 år gammelt støv på lamper da vi ankom og da vi forhold stedet. De første 2 dage måtte vi gå i receptionen 2 gange pr. dag for at få gjort rent og sat vand ind. De næste dage skete det, men de har ingen tjekliste som om du får fyldt op med sæbe eller ej er yderst tilfældigt. Det har ikke noget med 4 stjerner at gøre da slet ikke 4 plus. For at komme til værelset skal man ned af en lille sti som har hækkeplanter der vokser vildt. Generelt var beplantningen omkring værelserne præget af manglende beskæring. HOLD jer fra værelse 26.1!! Der står et træ og fælder direkte ned i møblerne. Det er dybt godnat at det træ ikke bliver beskåret. Hotellets morgen buffet er overall okay, men personlet er sløvt og fjerner ikke din tallerken når du rejser dig for at hente "dessert". Det er værst om morgenen. Frokost buffeten er sådan nogenlunde. Kokken der står og steger 2 forskellige stykker kød kan ikke et ord engelsk. Kødet har meget svingende kvalitet og er ofte koldt. Det samme er de slatne pommes frites du evt. kan tage til med mindre du står og venter på en frisk potion. Aften menuen ligner frokost butteten fuldstændig. All inclusiv vinen smager af rævepis og er ringere end billig papvin herhjemme. Hotellet er fyldt af folk fra UK med unger der hyler og larmer. Det gælder poolområderne og i restauranten. Støjniveauet var nogle dage så ekstremt som i +75 dB at det var decideret ubehageligt at sidde i restauranten. Poolområderet er ok, men nogen steder stinker det af kloak. Det er dog kun ved stierne ned til pool omådet. Ved børnepoolen er der en mindre voksen pool som ungerne har besat. Den er varmere end de andre der er kølige og uopvarmet. Hele dagen kører en højtaler med gammel musik så ønsker du fred og ro så UNDGÅ hotellet. Støjen trænger igennem alle steder. Den kiksede "underholdning" ved poolen er hvad den er. Det er små konkurrencer i f.eks. dart, simpel skydning, stigespil osv. Annoceringen af det forgår først på spansk og derefter gebrokent engelsk, men altså mest spansk hvilket er ret tåbeligt eftersom de fleste ikke taler spansk. Vi havde All inclusive hvilket giver adgang til begræsede typer af alkohol i poolbaren. mojitos smagte forfærdentligt og et forsøg på en Aparol Spitz var decideret kikset og udrikkelig. Det samme med tequila sunrise. Øl var noget spansk sprøjt som akurat kunne drikkes. Der er stort set altid kø. Baren på hotellet havde altid en lang kø. Det er simpelthen for åndsvagt at man skal stå og vente 10 minutter på at få noget. En gin-tonic var dog okay efter ventetiden. Aften underholdningen er røvsyg. Hvorfor de bruger tid på det fatter jeg ikke. Det er dårligt og kikset. Jeg holdt 2 minutter der var spild af liv. Overall forsøgte at tænke positivt så dagene ved poolen blev okay, med de problemer der er nævnt ovenfor. Vi kommer IKKE tilbage. En af de dårligere oplevelser fra de kanariske øer. Jeg vil max rate det til 3 stjerner og

af Jemma-guy Sunderland, Storbritannien

A fantastic stay here with lovely helpful staff and entertainment

This was our 11th visit to the elba premium suites,we have stayed on the family side also and found it equally as good. obviously staying without children we prefer the adult only side of the hotel as we can dine in the adult only upstairs for breakfast and dinner then lunch at the adult only pool snack bar …. We love this hotel for the lay out 4rooms per block on a bungalow with terrace style layout.. huge comfy beds and a pillow menu the rooms are cleaned daily and towels changed when you need them to be. the staff work there backsides off providing an amazing service to the guests and i have never had an issue at all neither has my husband. Big Thank you to Francesca for helping with a speedy check in and to luis who always has a welcoming hello and big smiles for us and everyone..Big thanks to Silvia Danny chuss jougens and all the bar staff you are amazing also Jennifer Marianne yenifer and dayana in the adult only buffet upstairs you ladies are wonderful not forgetting Manuala for all your hugs ❤️……… The animation team!!!! WOW you guys are the reason we keep coming back you make us laugh so much your dedication hard work and devotion to the job is out of this world you all go above and beyond to make every customer of that hotels holiday memorable you really do outstanding work and the hotel wouldn’t be the same with out you!!! each time we have a new experience learning new things and making new friends! #elbaGang

af roger b

Very good hotel with some problems

A 4 star hotel with a couple of issues. Accommodation, food and all inclusive drinks are all branded spirits. All staff are friendly and helpful with a good variety of food in the restaurants. The children's daytime entertainment is very good. The two negative issues are; An unhealthy smell and the evening entertainment. The smell is of open drains, which at certain times of the day is overpowering. The evening entertainment for four nights of the week was carried out by the in house children's entertainers, which culminated with a "disorganised Karaoke" that finished at 10.30pm on Saturday night. We spoke to a manager who recognised both issues, the smell from the drains was blamed on the current sanitation contract and I was informed it is to renewed in the new year. It would appear that other guests had made comments to the the hotel management about the lack of professional shows as he was already aware of this problem. If these two issues were resolved we would return to the hotel.

af John A

A great hotel

Lovely modern room with air con. 50in TV with UK channels. Hair dryer and fridge. Plenty of storage. Large private patio with seats and two sun beds. Lovely good quality food with plenty of choice. Sometimes just Luke warm but that’s the way with buffets. We were half board. All inc. was available for an extra 31 euros a day each. I don’t think so! And we never had to pay for beer from the pool bar. The pools were cold! but just about bearable. Lots of sun beds. Never a problem finding one. Lots of kids but it is a family hotel. One downside is that it’s a 15 minute walk to the nearest small supermarket and a 25 minute walk to the front. The hotel does run a bus three times to the front every day . All in all, we enjoyed our stay and would recommend a to anyone.

af Robert H Dumfries, Storbritannien

A great Hotel in Premium Suites.

Rooms spacious and comfortable. Great shower and bathroom.Everything available Razor and shave cream tooth brushes and paste, Face cloth and usual gels and body creams. Great patio with table chairs and sun loungers. First time I have used Elba but will use them again.