Bedømmelse af Santorini Palace
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|Korrekt online beskrivelse||
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|Er dine forventninger indfriet||
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|Mad og drikke||
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Birgit Neel Vigel,
Bekræftet køb : 2019-08-31
Bekræftet køb : 2019-07-27
Bekræftet køb : 2019-07-13
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50% af gæsterne anbefaler725 bedømmelser
5 nyeste bedømmelser
Great Hotel! Great location
We loved staying here. It was just across from the Caldera with a full view down the slope side to the Aegean! The pool deck was AMAZING! Also the location in Firostefani was ideal…it was quieter than Fira with lots of cafes and restaurants along the the cliff and the cliff side walk into Fira was only 10 minutes. The buffet breakfast was impressive. I only wish the rooms had coffee making items for early risers or the jet lagged. The hotel was gorgeous and very comfortable. We would stay again!
Santorini Palace - Don't Book, overpriced and you get nothing for it.
Good enough location and that is it for this "4* hotel". Our stay started awfully from the outset. On arrival, we were promised our room to be ready in 20 minutes after arriving, even though they knew the time we would be arriving in advance. Not only was it not ready on time, but it took 45 mins till we were taken to our room. As soon as checking in, I had asked the hotel to arrange a taxi for us at 1pm for a lunch reservation we had. The hotel made the taxi booking, the taxi arrived at 12.55pm and we made our way down to reception before 1pm and to our surprise the taxi had disappeared. We asked the reception where the taxi had gone, which they replied "he will be back in 5 minutes time, don't worry". 5 minutes turned into 30 minutes and eventually after me having to follow up several times, the reception manager had to arrange another taxi for us - the hotel staff had zero urgency about them or care that we were going to be late. The room is tiny, dated, and you can hear every noise from rooms above and below. The room does not have any curtains either just lining, so at the crack of dawn you have the sunlight shining into the room. They have wooden balcony shutters, but if you use them, all you hear is the shutters banging against the wall all night as the wind blows. They provide no vanity kits or bathroom basics - apart from some cheap shower gel. We noticed that the toilet roll had not been replaced with a new roll but they had utilised a half used roll from the previous occupants before us - which is TOTALLY UNACCEPTABLE! We were provided 2 small bottles of water on arrival and then when I called them the following day requesting for more bottled water, they refused and said they only provide 2 bottles on first day of arrival and water is not replenished! This is unbelievable considering they are a 4* hotel and you are paying top dollar. They have no mini bar or drinks stocked in the fridge - it is just an empty fridge. For 4 nights stay we paid EUR 1,200 - which is totally extortionate. I would have been happy to pay this amount if they lived up to their 4* rating, but this hotel is nothing more than 2* at most. Breakfast is included but might as well not be. Absolutely shocking and fit for a dog's dinner. They don't even have labels displayed to indicate what the food is. The hotel staff don't bother explaining or letting you know anything about their facilities or provide you with a map or how they can accommodate you with things like facilitating rental cars, quad bikes or buggies etc. Zero information given on arrival, zero customer service. We were left so disappointed with this awful hotel and for the amount of money paid. Do not recommend anyone to book here.
The best hotel with the best staff
We came to Santorini Palace to stay and get ready before our wedding. Upon arrival it was clear the staff wanted to make our stay extra special. They made us feel amazing and gave us the very best service from the moment we arrived. Nothing was ever too much trouble and the guys and girls in the reception and pool area literally couldn't do enough for us. I have never gone back to a hotel after staying before but Santorini Palace is a place we will return to over and over. The hotel is beautiful, the views are fantastic, the rooms and grounds are really clean and tidy, the pool area is lovely and has a great atmosphere, the breakfast was amazing and the staff were even better. Thanks guys and can't wait to see you again soon! 11/10 would be my rating, they knocked it out the park!
This hotel exceeded our expectations - everything was superb, service, food, amenities, views! We only spent 2 nights, but I wish we had more. Pool is huge by Santorini standards and cabanas and loungers are comfortable. Interior design was updated and very stylish throughout the hotel. Staff was courteous and helpful. I highly recommend this place for the Santorini stay.
We had an amazing stay at the Santorini Palace. The place was incredible, so spotlessly clean and the views were incredible. The staff couldn't do enough for us, especially Christos & Nixos on reception and the very pleasant security man also working for the hotel. We also had a great experience with the ladies working at the pool bar who were also so kind. I can't recommend this hotel enough if you are visiting Fira/Santorini, in my opinion this hotel has some of the best views Santorini has to offer. The hotel is within 10 mins walking distance from all of the restaurants. It was amazing having the pool too, this is hard to come by with most properties in the area. 100% would recommend.
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