Bedømmelse af Dusit Thani Laguna Phuket
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Amazing family holiday
Top notch resort with amazing view of the beach. Behaviour of the staff very heartwarming & very serene atmosphere in & around the resort. I would expect them to add more Indian items in the breakfast menu although one gets plenty other options in the breakfast menu
We’ve stayed at this resort on over 10 occasions in the past. I am very sorry to report that our last stay was very disappointing. The property continues to fall into some disrepair (both rooms and grounds), the staff has turned over significantly and seems to have lost real knowledge, experience, and training. The beach the hotel sits on is now populated again with hawkers, destroying the view and creating a maze for tourists to navigate the beach. Also, the clientele, which used to be very global in nature and relatively sophisticated (always a good conversation to be had there) is now almost exclusively Russian and Chinese, which has changed the experience pretty significantly, given a loss of diversity in the guests. Very sad to have to say, and was very sad to experience. Still a great location, and a great beach.
Fabulous downtime in Phuket
Dusit Thani rescued a disastrous start to our stay in Phuket when the Saii Laguna informed us that they did not have our (prepaid) booking. After wasting half a day at the Saii reception, we got in touch with Dusit Thani, and they welcomed us with open and warm arms. Suzie at Front Desk was exceptional, taking care of us and accommodating us, while dealing with the uncertainty around our original booking and the travel agents. A truly exceptional rescue, and throughout our stay Suzie went the extra mile to ensure our stay was fabulous. YNWA Suzie! The location of Dusit Thani is fabulous, with a great beach, amazing beach vendors (the coconut and roasted corn to die for). This is roundly complemented by fabulous facilities and amazing staff, who cannot do enough for you. We would highly reccommend the Dusit Thani Laguna resort if you are going to the Laguna area, and definitely look up the exceptional Suzie when there.
It was a miss for us
We stayed in 7 hotels during our trip to Thailand and this was our least favorite. This is by no means a five star hotel, it is a three star at most. The rooms are tiny, and when we arrived there was only 2 bath towels for a family of 4, and only one small roll away bed. The hotel knows a family of 4 is checking in and the room should be ready to accommodate 4 people. These are the details a five star resort doesn’t miss. We had issues getting pool towels and they were always out of clean ones. We had a 5am pickup for a Phi Phi Islands tour and had arranged for towels to be left at the Porter stand that morning and they weren’t there causing the porter to have to scramble and get us towels before we left. The staff were friendly but the hotel itself is in great need of a facelift. The rooms are aging and many things are in need of repair or replacement.
Attention a disappointment
I can only agree with Jari K.. Even worse is that the guests at the Dusit Club are disturbed on the private beach although the guests daily ask the hotel to send the non-hotel guests away again. The security guards are a joke of the century. Dear hotel management you have absolutely nothing under control in this hotel. It was a dream hotel many years ago.
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