Bedømmelse af Dusit Thani Laguna Phuket
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82% af gæsterne anbefaler2838 bedømmelser
5 nyeste bedømmelser
Could be so much better.
We expected more from this hotel having stayed in two others the previous 2 weeks and paying a lot more to stay here, firstly they said I had cancelled my booking, they eventually sorted this out, room was OK, breakfast was chaos, no organisation, tables not being cleaned and cleared for other guests, people having to get there own cups, bowls not enough staff doing there job, food could be improved. Only for the girls who work in the Lobby bar, this place would be empty every night, they do a fantastic job. The pool was good but needed to be cleaned more often because of sand and leaves, did not go into the jacuzzi as it was filthy scum marks all the way round it. There was never enough pool towels for everyone, everyday they ran out. The hotel could do so much more with the space they have, improve the beach bar for one, nobody was at it, people were buying their drinks from the stalls on the beach for a fraction of the price. Most people go out to eat, ask the concierge they will arrange pick up to and from the the restaurants around Laguna area. Overall this hotel is average at best and I would not stay here again, there are so many better hotels around this area.
Great Private Beach Resort
Fantastic beach resort! This was our first stay and this resort, and we hope to return again someday! Pro Tip: There is a 7-Eleven right outside hotel entrance. Use this to buy snacks, drinks, and alcohol to take to the beach chairs and enjoy your day! Much cheaper option than using hotel service and they don't mind if you bring it in. 7-Eleven doesn't sell beer until 11 am though--heads up. There is a strong Muslim presence in this town, so I'm assuming it's due to that. Also--use the laundry service right next to the 7-Eleven. They were very cheap and quick turnaround for laundry service. Highly recommend! There's a great smoothie cart right outside 7-Eleven as well that is fabulous! Pros: Private Beach Very quiet area with little boat traffic Great gym, fabulous breakfast buffet, and great happy hour Large, clean rooms Large beach with rental options for sports activities Great local restaurants just outside of hotel entrance Lovely quiet beach and resort--it's absolutely gorgeous at night as well Great infinity pool and swim-up bar. Second pool seems more child-friendly Get to the pool early--they need more chairs and cabanas because they fill up quickly. However, we chose beach chairs the whole time we were here. Full service at the beach for drinks and food. Get a massage at The Breeze massage area. This is right on the beach. It's not operated by the hotel, but it's amazing! Book upon arrival as slots fill up quickly. You won't regret it! Cons Pricey drinks and food for a Thai resort. I supposed it could be expected. We only ate breakfast and lunch here. We would order pizza or fries to enjoy in our beach chairs. We ate outside of the hotel every night. There are many great restaurants that you can walk to right outside of hotel entrance. Or, choose to take a taxi (Grab doesn't operate in this area due to taxi mafia--not kidding) for just a 15-minute ride into town. Use the taxi service just outside of hotel. They are very friendly and nice. It's a touristy area but lots of fun, shopping, and restaurants to enjoy.
Delicious Thai food, superb service and a wonderful setting
Just had a fabulous dinner at Benjarong (Dusit Thani) and it was perfect. We used to visit Ruen Thai frequently but now the name has changed but the food is just as good if not better! Thanks to Jammoree for exceptional service and all the staff. Also our pre dinner drink at the bar was wonderful and superb service from Orawan. The setting is amazing, the food delicious, don’t miss out if you are in Phuket some of the best Thai food we’ve experienced this week ❤️
Beautiful Resort hotel and Comfortable Stay
Excellent service from "Jarin" the porter /concierge guided us where to go and best location when "Jarin" not there me and my husband were lost . The Hotel should have another "Jarin" great and excellemt customer service very honest and straightforward just tell him where you want to go and he has all the answer.Our room is clean and comfortable Housekeeper did good job on daily cleaning and turndown as well. Hotel has everything no need to go somewhere beachfront and swimming pool. Staff in Laguna Cafe were excellent service too. Especially mentioned to Sayamon,Nattanee,Pranee serving us on Breakfast and Dinner. We had our Valentines Dinner at Benjarong which so lovely and staff are very good too.We totally enjoyed and loved our stay and we will be back again ❤️ Overall it was a great experience and comfortable stay.
It is just like the brochures - a fantastic hotel
We stayed in a lagoon view villa for one week. It is one of the best hotels we have stayed in. The staff were exceptional throughout, the food was faultless and the facilities meant there was always something to do. The pool and beach areas had plenty of sun beds but if you wanted one right next to the pool it was a case of being up before breakfast to put a towel down. Again, the staff were always on hand to assist if you could not find one where you were looking. Some people put a towel down, use the sunbed but them simply walk away without handing to the towel in to the laundry basket. This occasionally made it look as if all the beds were taken but the staff monitored this and tried to keep as many sun loungers free as possible. The pool and beach bars were very convenient but never too crowded. There were plenty of shaded tables near the pool bar. The villas are amazing as you get two en-suite bedrooms, a kitchen and lounge and then a third floor rooftop pool with sun beds. This meant we could sun bathe and dip in and out of the pool without having to get changed or pack a bag. If you stay in a villa (or Club Room I think) you have access to two options for breakfast - the Laguna Cafe and La Trattoria. Both are big and can serve a lot of people. The selection of food was incredible and the staff were always available to assist with any particular dietary requirements. La Trattoria had a slightly wider range of food (cheeses, cold meats, pastries) and because it was closer to the beach there tended to be a breeze blowing through whereas the Laguna Cafe could be a little warm outside because of the trees and buildings. Another bonus which came with the villa stay was that afternoon tea was served 1500 - 1600 in La Trattoria. This was excellent and after a big breakfast, eating a sandwich and some small cakes was perfect timing before going out in the early evening. There was a small supermarket 3 mins walk from the hotel entrance which was useful for getting extra bits for the kids. The area is known as Canal Village and it had a few restaurants/cafes and a handful of shops. There was a good market on Saturday evening. The walk to Boat Avenue took around 20 mins but it is worth waiting until late afternoon to walk as it gets very hot. The free shuttle bus was excellent but we never really understood the timings as there were several buses running throughout the day even though the official timings were 1300/1500/1700/1900 and 2100. It was only 200 BHT to go one way from the Tops supermarket area (Porto De Phuket) back to the hotel. Beware of the traffic though, the junctions around Lagoon Road get very busy and you can sometimes walk it quicker than driving! Overall, an outstanding hotel, we will definitely return to make more great memories.
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