af

jesper d,

Brøndby, Danmark

vi var meget spændte på hvordan det var men det opfyldte alle vores behov værelse reception restaurant pool alt til ok alligevel det et rimeligt stort hotel gik der ikke mere end et par dage så var det som om de kendte os.

af

Таня Х

Впечатления от отношения к гостям отвратительные. На входе можно убиться, потому что никто не чистит лёд и никто не чинит ковровое покрытие, которое торчит. При входе в сауну не было полотенец. На вопрос что делать, получили ответ: "принесите из своей комнаты". Wi Fi очень слабый. Были дни, что было невозможно подключиться. Каждый вечер после шести не было ни горячей воды ни напора. В один из дней не убрали комнату. Только после скандала на рецепшн сделали одолжение и поменяли полотенца. И вишенка на торте: решили набрать в столовой воду в бутылку перед экскурсией. Главная как давай орать, как будто за каждую каплю воды из кулера она платит из своего кармана. Омерзительно и непрофессионально.

af

Erhan G

Hayatımda bukadar yemekleri kötü sürekli insanların onune domuz eti süren suya bile para alan odaları pislik içerisinde olan ve kliması dahi calismayan çalışanları suratsız Türkçe ve İngilizce dahi bilmeyen bir otel görmedim lambaları dahi gece lambası olan hiçbir yıldızı ve otel olmayı haketmezken nasıl 4 yıldızı bir otel olduğunu anlayabilmiş değilim lütfen söylediklerime inanın boşuna paranızı ve tatilinizi ziyan etmeyin ben ailece daha bugün otelden ayrildim bu otel yüzünden alirce okadar iğrenç mutsuz bir tatil geçirdik anlatamm

af

Simon G

I am currently at Casa Carina and will most likely be here for the last time. I have been coming here 4–5 times since 2017; back then everything was good — varied food, clean rooms, and a warm pool. Now there is no food selection, there is no warm pool, and most importantly, the rooms are not cleaned. You cannot sleep at night because there is a lot of dust in the mattresses, which makes you cough and makes it impossible to sleep properly. This is not the Casa Carina hotel it used to be; the owner has most likely changed. Do not come here — you will be disappointed. I will never come here again. A ruined hotel.

af

Hungrycustomer48,

London, Storbritannien

I rarely write reviews but am compelled to as the low quality of this hotel really impacted our holiday. We booked half board, a double with a camp bed. I was expecting four star, and I have an understanding of what this might look like. The room was horrible - like a hostel. Two low single beds pushed together - nothing to join them and no bed frame as such. And then a similar one in the corner. And worse - nothing between the thin sheet and the bare (thin) mattress that thousands of people had laid on. The mattress was so bobbly I could feel it through that sheet. Ditto pillow. Just felt really unhygenic. At least half the lights didn't work, the curtains didn't pull properly, electrical sockets loose, and shower curtain that was indescribable. Not a smile was cracked by reception staff - ever. My son threw up one night and when I went downstairs (about 11.30pm) to ask for a bottle of water and fresh sheets, honestly they couldn't have given less of a hoot about it. But did make sure they charged the room for the bottle of water. As there were less than 20 guests in the hotel they didn't do a buffet (lesson learned for me there to read the small print!) so you were presented with a random choice of meals with zero accompanying information - "sliced chicken", "pork", sometimes it was very unclear what the items were; "grandma's breakfast" was a memorable one. The food itself was nice (and the restaurant staff nice) but when you are travelling with younger children its nice to know if something is coming swimming in a mushroom sauce, for example. Zero green vegetables the whole time. And not a clue about nut allergies. Every time I mentioned it we got a blank look. I appreciate I don't speak Bulgarian but it was hard to ask questions about the food as their English was limited. Very disappointing and well below even a 3 star standard.