Bedømmelse af Albatross Hotel & Spa

af holiday0707 Hertfordshire

Rude staff no way a 4 star!

Cons Arrived at midnight with the hotel in darkness apart from the reception light. Was taken to our room (standard room) by the security man who was very helpful and explained everything about the rooms. The room overlooked a noisy small hotel and a car rental place. There was arguments being heard and loud music through the night from the other hotel manos Maria hotel. At 7am the car rental man top of his voice having conversations and shouting!! I asked the receptionist next morning if I could move rooms to somewhere quiet she said I have to pay €300 euros to change rooms. This wasn’t affordable so I had 2 weeks of sleepless nights and headaches! During the nights, alarms kept going off. People smoking in the rooms setting the alarms off. Doors slamming! And suit cases getting wheeled on the concrete paved floor in the hallway, which echos. The standard rooms are very tired and undated with the wardrobes so high to reach the pole. Had to ask for a stool to reach. I’m 5ft 3. The tv has only one English Channel ( BBC world news) rest of the channels is in German, Japanese and French. The telephone didn’t work had a dead tone, couldn’t call reception. The standard rooms has showers with two sliding doors with a nice power shower. The restaurant staff mostly rude especially Maria and the mangeress! They push you to buy wine or beer even when you say no! The manageress can’t handle complaints and she shouts and humiliates you in front of everyone! Was accused for not staying in the hotel when I was and paid for half board. Had to show proof! Only because I didn’t buy a drink with my dinner. Manageress was screaming at me and my family Embarrassing! The food was cold. Bread was hard and stale. The restaurant staff caused an unwelcome atmosphere and seemed so fast paced and rushed. Didn’t feel relaxed. My dad recently had a heart operation, and as I surprise I took him away, and the stress of the restaurant did not help him with the arguments and upset they caused. Not acceptable way we was treated. In my second week a conference group approx 100 people turned up and they had priority over everyone. The best rooms, front row entertainment and the food! They had a Cretan night on a Monday, I was invited to get up and dance and I was kicked out with the conference lot being drunk and silly. They just took over peoples enjoyment!! Cuban entertainment never happened. Piano guy was good highly recommended. The swimming pool is freezing. Icy cold. The video shows this hotel is posh, luxury , fine dining. It’s the totally opposite. Don’t expect anything glamourous. Pros: The staff in the cocktail bar are very hard working, and polite. They made you feel welcome and always went the extra mile to make sure everything was okay. They provided peanuts, crisps or fruit platter when you buy a drink. We brought lunch at this bar, which tasted better than the dinner being served plus it was hot. Reasonable price too. They have 2x pool tables which cost 2 euros to play. The hotel is in a brilliant location. It’s very close to a beautiful harbor, shops , supermarkets, bars and restaurants. A train stops outside the harbor which is great half day trip out. They offer a 2 hour one and half a day. 2 hour one takes you mainly around the hotels you can hop on and hop off. The half day you stop at a lovely village and monastery. The beach is public and cost €10 for 2 sunbeds and umbrella. The sea has rocks and shoes is needed. I highly recommend a great restaurant called starlight. It oversees the harbour and prices are great. They do snacks too. There was always enough sunbeds around the pool no need to put the towels out early. And they was comfortable. Overall I would not call this hotel a 4 / 5 star, it’s more like a 2 star! I will come back to Crete for my 4th time but not at this hotel. The staff ruined it for us!

af IGVellamaa Tallinn, Estland

Our 9th stay there!

Like I have said in my previous reviews - this is our 2nd home :) With a reason. Location, building, rooms, cleanliness, personnel, pool area, services, food&drinks - max points! Just a hairdresser was closed with a label "closed today" but this "today" was the whole week.

af June1069 Dumfries, Storbritannien

Friendly Welcoming Hotel

On arrival we were welcomed by reception staff, who upgraded us to a family room which was a lovely surprise. After we checked in, we were shown to our room and everything was explained regarding the safe, the power, fridge, air con, meal times etc. On entering, the room had two single beds in one part with a partition door through do a larger room with a comfortable double bed and two sets of patio doors leading to our balcony overlooking the pool and also with nice sea views. The bathroom was small, but had everything you need including and a fantastic powerful shower. Toiletries were also provided. In the larger bedroom there was a TV that had one English news channel; this was fine for us because we don’t go on holiday to watch TV! Our room was cleaned daily by two lovely, friendly ladies who greeted us every morning as we went to breakfast. We were in the older, traditional hotel building that sits alongside two new buildings that all surround the pool. We were staying on a half board basis. The food was plentiful, with a nice selection of salads, breads, main courses and sweets every night. Breakfast also had a lovely choice each morning with cereals, breads, cold meats and cheese, salad and ‘hot’ foods. Coffee and tea were served by staff when you were seated for breakfast. This was fine, but trying to get more was sometimes an issue as they focused on guests being seated rather than guests looking for a second cup. Maybe self service would be a better idea? The only issue we had with was the ‘hot food’ is not hot enough! In fact, it was often lukewarm at best. I notice from previous reviews that this is often mentioned and quite a few guests we spoke to also found it to be a problem. This was the only negative point we had with the Albatros Hotel, but as so many guests also mention it, maybe it’s time to resolve this. Overall, we enjoyed our stay and would return.

af JoAnthony Hertfordshire england

Extremely disappointing

We arrived after midnight. Shown to rooms. Daughters room had not been cleaned. Loads of sand in bed. Peanuts and other bits on floor. Rooms overlooked busy side street. Never ending noise day and night. Bed and pillows uncomfortable. Asked for softer mattress and pillows but no better. Wardrobe hanging space sooo high, would need to be over 6ft to reach coat hangers. So inadequate. Asked reception to change rooms.told all the same unless we upgrade to superior rooms at a cost of 300 euros per room. Financially We had no option but to stay in standard rooms. Food gradually got worse and worse, hot food was virtually cold. Food dropped on floor was picked up and Put back on serving plates. Some of the restaurant staff were rude including manageress. after our first week, we were accused that we were eating in the restaurant, but we were not hotel residents. We were told we had to pay for our meals ! Although we were half board. Manageress came over and started shouting at us, So embarrassing. Don’t believe the video, it’s not luxury, far from it Certainly not worth more than 2 stars. Cocktail staff always really nice and welcoming.

af Musti6321 Berlin, Germany

Crete is super 🕺We enjoyed it👍😊

very nice people, everyone is very accommodating, the food tastes good and everything is clean, I can recommend it with peace of mind, the beach is very close. our room was just a bit smaller….. Musti