Bedømmelse af Playa Esperanza
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85% af gæsterne anbefaler601 bedømmelser
5 nyeste bedømmelser
Bedste beliggenhed på stranden og dejlig udsigt over havet.
Et godt 4-stjernet hotel med en fantastisk beligenhed på en meget børnevenig strand. Gode værelser med god rengøring. Pæn stor teresse hvor mange har udsigt over havet. Med i prisen var morgenmads buffet og aftensmads buffet. Der var mange valgmuligheder i svingende kvalitet men helhedsindtrykket er godt.
Perfekt for familier med mindre børn!
Hotellet er fantastisk for børnefamilier. Vi havde 3 børn i alderen 2, 4 og 5 med og blev MEGET positivt overraskede over det kæmpe bemandede børneområdet hotellet havde. Børnene elskede det og trak selv ned og legede i rummet når de havde lyst. De søde mennesker der passede børnene dernede, lavede fantastiske aktiviteter med børnene, kreative sommerfugle vinger, masker m.m og fulgte børnene ud til os hvis der var behov for det - vi holdt os naturligvis lige i nærheden. Værelser og mad var god og vi fik et fast bord i restauranten - hvilket var rart, da vi var 9 personer.
Awful customer service
This was our second stay at this hotel and unlike previous this one was terrible. We booked a room assigned at check it, which can be any room, but need to have balcony and twin bed. We got a room with side sea view but were told it's not ready and we need to wait until 2pm. When we went back to reception our room was changed to different one (no sea view) and it was much smaller. This hotel advertise that all rooms are at least 21m big but our was around 16m and instead of two twin beds there was small double bed which is around 140 - 150 cm wide so not enough for two adults. After this we went back to reception to try to change the room but were told nothing is free that day and to try it tomorrow. So we slept one night on that tiny bed for 200 Euros per night and went back to reception in the morning and were told to come back later to speak with manager. When we did it was like a bad dream. We waited like 10 minutes for manager and than she came, said something in Spanish to receptionist who told us nothing is available (there were at least 10 room on their website free for next 2 nights) and we said we want to speak to her and manager stood there but refused to talk to us, until we started to be really mad. Than she told us that they are big hotel and they cannot move people in one day and it needs to be at least one day ahead. I never experienced such a bad customer service, I guess it's because we don't have German passports because this hotel in really German oriented and people speak German to you even though you are speaking English. Hotel itself is nice and beach as well. As to food it's average and you cannot go for dinner when you want but either at 18:30 (which is pretty hard to get and for your first day you won't) or 20:30 and also if you want water at dinner even if you have half board you pay 3 Euros. Overall this was probably the worst stay I've ever experienced because of the terrible customer service and their false advertising which is promoting on their website much bigger rooms, I can only thank booking that they managed to get something for us, but they won't see us here next time.
Solid performance from a good hotel with excellent location
We booked the Playa Esperanza through a tour operator. We have not a lot of experience with package holidays (it was the first time we booked one!) but since we have a toddler we thought it would be a good idea to try out what seemed to be a fuss-free holiday in the sun. Overall we are pleased and had a good time. The pro's of the Playa Esperanza: - its location. The beach is fantastic, clean and kids-friendly. One of the best I have experienced in Europe - the hotel: good infrastructure and well-kept (I have been told it is one of the oldest hotel on the Playa de Muro, obviously a lot of maintenance and renovations went into it because it is clean and extremely well-kept) - the staff is very experienced, this is a solid, well-managed crew which is used to a lot of guests. A special shoutout to the staff working in the restaurants - the kid's play room: a lovely place for the little ones to play and have fun, lovingly run by a very nice woman named Mari - the food: not a huge fan of buffets as they tend to be repetitive but I have to say the food was great, excellent quality and very diverse The reasons why I cannot rate the hotel higher than four points are the following ones: - the reception staff: what a contrast to the restaurant staff. Almost on the edge of being unfriendly and not very knowledgeable, the reception staff seemed to be always stressed. I had the feeling they were understaffed - I am aware this is common practice in some European countries but having to pay additionally for the use of the safe is, in my opinion, guest-unfriendly. I'd rather pay more for the room and have the safe included than having to queue at the rather incompetent reception to pay for it additionally - the hotel hosts many families - so why not provide a kettle in the rooms? This should be standard practice, especially when little ones need a warm bottle. I had to wait for a company to deliver a rental kettle (! not kidding !), I paid a deposit and a weekly fee to use it. It wasn't about the money, I just felt it wasn't a good experience. What a let down!
The best holiday for many years
This hotel was absolutely perfect IN EVERY WAY. where do I start : hotel modern and perfect rooms, : Staff so friendly, nothing too much trouble, always smiling, : food totally outstanding with so much choice: beds soo comfortable and spotlessly clean: views on the beach perfect, : absolutely beautiful spacious grounds and many spacious swimming pools, easy step in for children and elderly, also has indoor pool, very very safe clear sea to swim in, life guards present, entertainment every night for adults, plus special early entertainment especially for children/todlers: great bar and indoor seating space. We can not wait to return.
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